This policy describes how Outstation Ambulance Hyderabad (“we”) handles information you share with us through this website, by phone, or on WhatsApp. We are a medical transport service; the information we handle exists to serve the patient’s journey and for no other purpose.
Information we collect
When you enquire or book, we collect contact details (names, phone numbers), pickup and destination addresses, and medical information relevant to transport — diagnosis, oxygen and equipment needs, mobility, and documents such as discharge summaries shared with us for the journey. The website’s enquiry form collects only what you type into it.
How we use it
To plan and perform the transfer: configuring the vehicle, briefing the crew, coordinating with hospitals at both ends, and contacting you about the journey. Medical documents are shared only with the crew serving your transfer and the receiving hospital at handover.
What we do not do
We do not sell or rent your information, use medical details for marketing, or share your data with third parties except as needed to perform the service you requested or as required by law (for example, medico-legal cases where documentation is legally mandated).
Retention and your rights
Booking records are kept as long as needed for service, accounting and legal purposes, then disposed of. You may ask us what information we hold about you, ask for corrections, or ask for deletion where law permits — call +91 99210 86108 or write to us via the contact page.
Website data
This website uses only the technical data needed to function and basic analytics to understand what visitors find useful. We do not run advertising trackers.