Privacy Policy

This policy explains what information Sri Loukya Ambulance Service (“we”, “us”), a proprietorship of Sai Ram Chary Malloju, collects through outstationambulance.com and when you book an ambulance, and how we use and protect it. By using this website or our services you agree to this policy.

Information we collect

• Enquiry and booking details: the patient's pickup and destination, where the patient is now, a general condition category (for example “Oxygen”), a preferred date, your name and phone number, and any details you choose to share so we can plan the journey.
• Pickup location: only if you tap Location and allow it in your browser. We read your position once; we never track it. It is sent to us only when you choose to send it.
• Medical information: only what is needed to choose the right ambulance, equipment and crew, such as oxygen needs or the treating team's advice. We don't ask for medical records on this website.
• Payment information: online payments are processed by a secure, PCI-DSS compliant payment gateway. We receive confirmation of the payment, not your card, UPI PIN or bank login details, and we never store them.
• How you found us: the first page you visited and, if present, advertising campaign tags (UTM parameters, Google click ID), stored in your browser for the session and sent with an enquiry.
• Calls, WhatsApp and live chat: your number and messages. Live chat is provided by Tawk.to and WhatsApp by Meta; they process messages under their own privacy policies.
• Analytics: if analytics is enabled, anonymous usage events (such as taps on call buttons) help us understand which pages help people.

How we use it

To respond to your enquiry, plan and carry out the ambulance journey, contact you about the booking, issue invoices and GST records, process payments and refunds, meet legal obligations, and improve this website. We don't sell or rent your information.

Who we share it with

Only with the people needed to deliver the service: our crew for your journey, the hospitals involved in the transfer where you ask us to coordinate, our payment gateway for payments and refunds, and authorities where the law requires it.

How long we keep it

Enquiry details are kept for as long as needed to arrange and complete the journey and to answer follow-up questions. Booking, invoice and payment records are kept for as long as Indian tax and accounting law requires. You can ask us to delete information we no longer need to keep.

How we protect it

The website is served over HTTPS. Access to booking information is limited to the people arranging your journey.

Your choices and rights

You can ask to see, correct or delete the information you gave us by calling +91 99210 86108, emailing sairamchary9010@gmail.com or writing to our address below. You can deny location access in your browser at any time.

Grievance officer

For any privacy concern, contact Sai Ram Chary Malloju, Proprietor, at sairamchary9010@gmail.com or +91 99210 86108. We respond within 30 days.

Changes to this policy

We may update this policy; the date above shows the latest version. Related policies: Terms and Conditions, Cancellation and Refund Policy, Service Delivery Policy.

Business details

• Business: Sri Loukya Ambulance Service
• Proprietor: Sai Ram Chary Malloju
• GSTIN: 36DVPPM6392Q1ZB
• Address: 5-1-158, Shubodaya Colony, Karmanghat, Hyderabad, Rangareddy, 500079, Telangana, India
• Phone and WhatsApp: +91 99210 86108 (open 24/7)
• Email: sairamchary9010@gmail.com