Cancellation and Refund Policy

This policy applies to ambulance services booked with Sri Loukya Ambulance Service, a proprietorship of Sai Ram Chary Malloju, GSTIN 36DVPPM6392Q1ZB, including payments made online through our payment gateway.

How to cancel

Call or WhatsApp +91 99210 86108 (open 24/7), or email sairamchary9010@gmail.com, with the patient's name, the booking date and the phone number used for the booking. For a journey that is about to start, please call rather than email, so we can stop the dispatch in time.

Cancellation by you

• Before the ambulance is dispatched: no cancellation charge. Any advance paid is refunded in full.
• After dispatch, before the patient is picked up: we charge only for the distance the ambulance has already travelled and the crew time committed, as per your quotation. The rest of any advance is refunded.
• After the journey has started: charges apply for the distance covered and the services provided up to the point of cancellation. Any amount paid beyond that is refunded.
• Patient not fit to travel: if the treating doctor advises against the journey before dispatch, it is treated as a cancellation before dispatch and refunded in full.

Cancellation by us

If we cannot provide the booked ambulance, equipment or crew, or we have to cancel for any reason of our own, you receive a full refund of everything paid for that booking.

Services already provided

A journey that has been completed is not refundable. If you were charged more than the agreed amount, or charged twice for the same booking, the excess is refunded in full.

Refund timelines

• Refunds are approved within 2 working days of the cancellation or of your refund request.
• Online payments (card, UPI, net banking, wallet) are refunded to the same payment method. After approval, the amount reaches your account in 5 to 7 working days, depending on your bank.
• Cash or bank transfer payments are refunded by UPI or bank transfer to an account you give us, within 5 to 7 working days of approval.
• We send you a confirmation when the refund is issued.

Changes to a booking

You can change the pickup time or destination by calling us. If the change alters the distance, ambulance type or crew, we give you a revised quotation before the journey; any excess already paid is refunded under this policy.

Questions and complaints

If you disagree with a charge or a refund, contact Sai Ram Chary Malloju, Proprietor, on +91 99210 86108 or at sairamchary9010@gmail.com. We reply within 2 working days. See also our Terms and Conditions.

Business details

• Business: Sri Loukya Ambulance Service
• Proprietor: Sai Ram Chary Malloju
• GSTIN: 36DVPPM6392Q1ZB
• Address: 5-1-158, Shubodaya Colony, Karmanghat, Hyderabad, Rangareddy, 500079, Telangana, India
• Phone and WhatsApp: +91 99210 86108 (open 24/7)
• Email: sairamchary9010@gmail.com